Privacy policy GGBET

At GGBET, safeguarding the personal information of our players is a top priority. We are committed to continuously enhancing and refining our security measures to ensure the highest level of protection. To foster trust and provide a safe environment for long-term engagement, we have implemented comprehensive privacy practices.

Overview and Introduction

Welcome to GGBET, an online platform operated by ASG 360 Services Limited (referred to as “the Company,” “we,” “our,” or “us”). The gambling services offered on this platform are provided under a license issued to River Entertainment B.V.

At ASG 360 Services Limited, we prioritize safeguarding your personal information and ensuring your privacy is respected whenever you access our platform or use the services we provide.

This Privacy Policy outlines the ways in which we gather, handle, and protect your personal data.

The responsibility for managing and overseeing data on our platform lies with two entities: ASG 360 Services Limited, a company established under the laws of the Republic of Cyprus, and River Entertainment B.V., which operates under the jurisdiction of Curacao.

Should you have any inquiries about this Privacy Policy, you are welcome to reach out to our Data Protection Officer via email at support@ggbet.

What Information Do We Collect?

As part of your interaction with our platform and services, we gather various types of data. In most cases, this information is provided directly by you, such as during the registration process. However, there are instances where data may be obtained from external sources, such as third parties or publicly accessible platforms.

Information Provided by You

When you share information with us, it may include the following:

Personal details, such as your full name, email address, phone number, mailing address, date of birth, and gender.
Documentation required to meet legal obligations under anti-money laundering or counter-terrorism financing regulations. This may include photographs of you, proof of identification, and evidence of your address.
Financial details, such as your transaction history for deposits and withdrawals, as well as limited payment data (e.g., the last four digits of your credit card or information about your bank). Rest assured, our platform uses SSL encryption to protect all data transfers, and payment operations are conducted through secure gateways.
Login credentials, including your username and password.

Data Collected During Your Use of Our Services

While you engage with our platform, additional information is collected, including:

Details about how you interact with our products and services.
Records of your communications with our team, such as emails, phone calls, or live chat messages.
Location data, traffic patterns, IP addresses, and other technical details, such as your device’s operating system, browser type and version, time zone, and language settings.
Marketing preferences, including whether you consent to receive promotional content from us or our partners.
Publicly available information you have shared, such as posts on social media.

Aggregated Data

To enhance our platform’s functionality and improve user experience, we may also use aggregated data for research, analytics, and development purposes. For example, this anonymized data might help us understand how users of a certain age group interact with specific features. Importantly, since this data is stripped of personal identifiers, it does not qualify as personal information.

Special Circumstances

In rare cases, if you choose to exclude yourself from accessing our services, we will honor your request and maintain a record of it. This information does not fall under the category of health-related data.

By collecting and processing this information, we aim to create a secure, user-friendly, and personalized experience for everyone on our platform.

How Do We Use the Information We Collect?

The collection of your personal data is essential for delivering our services effectively. Without certain required information, we would be unable to fulfill our legal and contractual obligations or provide access to our platform. Additionally, some data is used to customize your experience, improve our services, and communicate important updates. While you are not obligated to provide all personal information, some data is necessary for the proper functioning of our services.

Legal frameworks require us to process your data based on specific lawful grounds. Since no single standard applies universally, we’ve outlined the different bases for processing your information below.

1. Fulfilling Our Contractual Obligations

By using our platform, you agree to the Terms and Conditions and related policies, which form a binding agreement that defines mutual rights and responsibilities. To honor this agreement, we process your data for purposes such as:

Registering your account and providing access to gaming, betting, and other platform features.
Managing administrative tasks, such as facilitating password resets, notifying you of updates to the Terms, or performing maintenance.
Processing transactions, including deposits and withdrawals.

2. Compliance with Legal and Regulatory Requirements

As a provider of gambling and betting services, we operate in a heavily regulated environment. To meet our legal obligations, we rely on the data we collect from you. This includes:

Ensuring our services are available only to eligible users, such as those over the legal age, individuals who have not excluded themselves from gambling, and users within authorized jurisdictions.
Detecting, preventing, and addressing criminal activities through verification procedures designed to establish your identity and the source of funds in transactions.
Conducting anti-fraud checks and measures to prevent money laundering or other illicit activities.
Assessing risks and promoting responsible gambling to protect player well-being.

3. Acting in Our Legitimate Interests

In certain cases, we process your data to pursue legitimate business interests, provided these do not infringe upon your rights or freedoms. Examples include:

a. Enhancing Our Services

Improving the functionality and usability of our platform.
Testing new features or upgrading existing ones.
Evaluating the success of marketing campaigns to better serve our audience.

b. Personalizing Your Experience

Using your gameplay history to recommend games tailored to your preferences.
Leveraging location data to offer services in your preferred language, when available.

c. Enforcing Our Terms

Monitoring and addressing any activities that violate our platform’s policies.

d. Communicating with You

Responding to your inquiries via email, live chat, or phone.
Inviting you to participate in optional surveys to share feedback and improve your experience. Declining such invitations will not impact your access to the platform.

4. Based on Your Explicit Consent

If you have given us permission to share updates, promotional offers, or news about our products, we will send you relevant information through channels such as email, SMS, or phone.

You retain the right to withdraw your consent at any time. To stop receiving marketing communications, you can contact our support team or follow the opt-out instructions included in the messages. Additionally, you can disable push notifications directly through your device settings to stop receiving them. Once you opt out, you will no longer receive promotional materials.

Disclosure of Your Personal Information

In the course of our operations, circumstances may arise that require us to share your personal information with external organizations. When such situations occur, we ensure that these third parties adhere to strict standards of data protection and implement adequate security measures during any data exchange.

Your personal data may be provided to various entities, including—though not limited to—law enforcement agencies, financial institutions, regulatory bodies, payment processors, and identity verification services. This may be necessary for purposes such as fraud prevention, combating money laundering, or investigating suspicious account activities.

To support daily business activities, we may also collaborate with third-party providers involved in payment processing, identity validation, customer service tools, and game development. In promotional campaigns, if you are a participant, your information might be shared with logistics partners or others assisting in prize distribution.

Additionally, personal data could be disclosed as part of fulfilling legal responsibilities, defending against legal claims, or complying with requests from authorized authorities or regulatory institutions. In certain instances, external auditors may be granted access to ensure compliance with industry standards.

Should our business undergo a merger, acquisition, or restructuring, your personal information might be transferred to the new entity, which will be expected to uphold the same privacy obligations. This includes any successors or transferees assuming our operational responsibilities.

Data Storage and International Transfers of Personal Information

Your personal information is primarily stored within the European Economic Area (EEA), ensuring alignment with established data protection frameworks. Nevertheless, in order to deliver core services—such as payment processing or gaming software—our collaboration may extend to partners situated outside the EEA.

To maintain the highest standards of privacy and data security, we implement robust contractual agreements with all third-party service providers who assist in handling your data. These agreements are designed to uphold your legal rights and ensure secure data handling practices.

When transferring information beyond the EEA, we rely on several internationally recognized legal mechanisms:

In cases where the European Commission has formally recognized a country as offering sufficient data protection standards, we may transfer data accordingly. For more insights, you may consult the European Commission’s official guidance.
For transfers to countries without such recognition, we adopt additional protective measures. This includes the use of standardized contractual clauses endorsed by the European Commission to guarantee an equivalent level of protection.

Should you wish to learn more about the specific safeguards in place when we transmit your data internationally, please don’t hesitate to contact us directly.

Data Retention Policy

We retain your personal information for a duration of six years following the deactivation of your account and the conclusion of your agreement with our platform.

This retention timeframe is guided by several key considerations:

Legal Compliance: In accordance with legislation concerning the prevention of money laundering and the financing of terrorism (AML/CTF), we are mandated to retain identification, verification, and transaction-related data for up to five years from the date your account is closed.
Legal Time Limits: A six-year statutory limitation period applies, during which legal claims or proceedings related to your account may still arise.
Prevention of Duplicate Registrations: To help prevent users from re-registering after account closure—either intentionally or inadvertently—we maintain relevant data for the aforementioned period.

Please note that this retention period may be extended should we be required to comply with additional legal mandates or regulatory instructions. Should such a situation arise, you will be appropriately informed.

Safeguarding Your Information

Protecting your personal information is a responsibility we take seriously. We implement a range of appropriate and effective safeguards to ensure that all data gathered through your interaction with our website is handled with the highest level of care. These measures are designed to align with relevant legal standards and this Privacy Policy, providing you with confidence that your information is managed securely and responsibly.

Understanding Your Entitlements Regarding Your Personal Information

Under the relevant legal frameworks, you possess specific prerogatives concerning your individually identifiable details held by us. To exercise any of these entitlements, you may reach out to our designated Data Protection Officer or our Customer Service division. When doing so, please clearly specify the particular right you wish to invoke and, where applicable, provide the rationale behind your request.

1) Your Prerogative to Access Information:

You are entitled to ascertain whether your personal data is being handled by our systems. Should this be the case, you hold the right to obtain a copy of the data undergoing processing. It is important to note that our operations involve the management of diverse data categories. Consequently, the unrestricted disclosure of information to an individual who is not the data’s rightful subject could potentially compromise the privacy of another party. Therefore, we may necessitate supplementary verification to accurately confirm the identity of the requesting individual.

2) Your Prerogative to Amend Your Information:

Should the information we possess about you be inaccurate or outdated, you have the authority to request its modification. For instance, if you have undergone a change in marital status resulting in a new surname, or if your residential address has been updated, you can instruct us to reflect these changes in our records.

3) Your Prerogative to Erase Your Data (“The Right to Be Forgotten”):

You can formally request the deletion of your personal data from our repositories if there is no compelling justification for its continued processing. However, this entitlement is not absolute. We are bound by legal obligations to retain certain user information for purposes such as preventing money laundering and combating criminal activities. If we are unable to fulfill your deletion request due to such obligations, we will duly inform you of the reasons for our inability to comply.

4) Your Prerogative to Restrict Processing:

You have the option to instruct us to cease the processing of your data, either for specific purposes or entirely. In such instances, while your data will remain stored, it will not be utilized for the particular activities you have specified, provided you have legitimate grounds for your request. It is important to understand that this right is not unconditional, and there may be circumstances under which your request for restriction may be denied.

5) Your Prerogative to Data Portability:

Upon your request, we will furnish you with a copy of your data in a readily comprehensible format. This will enable you to utilize this information for your own purposes. As previously mentioned, we may require additional confirmation of the requester’s identity to safeguard the data of others.

6) Your Prerogative to Object:

You are entitled to raise objections to our processing of your personal data for direct marketing initiatives or in other situations where you believe we lack a legitimate legal basis for handling your information.

7) Your Prerogative to Withdraw Consent:

In instances where our processing of your data is predicated upon your explicit consent, you retain the right to revoke this consent at any point. To exercise this right, please contact our customer support team or follow the “Opt out” instructions typically included within any marketing communications you may have received from us.

Understanding Our Approach to Website Data Storage

When you navigate our digital platform, small packets of textual data, commonly known as identifiers, may be transferred to and stored on your browsing device. This is a standard practice employed by the majority of online services to enhance your interaction and ensure the seamless and efficient operation of the website’s various functionalities.

These identifiers serve a multitude of purposes. Certain types are temporary, existing only for the duration of your active session on a particular site. These facilitate smoother transitions between different sections of the website and enable the platform to recall choices you have previously made during your current visit. Other identifiers are persistent, remaining on your device and allowing the website to recognize you upon subsequent visits as a returning user.

Our digital platform utilizes these identifiers to gain insights into your navigation patterns, thereby enabling us to refine and improve your overall experience. Furthermore, these identifiers contribute to the collection and sharing of data crucial for the detection of fraudulent activities and the prevention of illicit financial practices. They also aid in identifying unusual patterns associated with device connections and in preventing unauthorized access to user accounts from unfamiliar devices.

By engaging with our website, you consent to our periodic placement of these identifiers on your device. These may store specific details, such as your chosen name, authentication credentials, technical specifications of your device, and your internet protocol address, for the purpose of user recognition.

You retain the ability to adjust your browser settings to restrict or entirely block the use of these identifiers. This can typically be achieved by accessing the “Settings” or “Preferences” section of your browser and following the provided instructions. However, it is important to be aware that disabling certain identifiers may result in some functionalities of our website becoming inaccessible to you.

Our website employs the following categories of identifiers:

_locale: Retains your preferred language setting for the website interface.
gfrcoid: Holds a temporary reference to your current browsing session.
_auth: An identifier utilized to verify that a user has successfully authenticated their access.
paseto: Contains a secure digital token for session management and security.
_ga, _gid: Identifiers employed by a widely used analytics service to gather data on user interaction.

We also utilize identifiers provided by external entities, such as the aforementioned analytics service, to gain a comprehensive understanding of user engagement with our platform. This data enables us to continuously develop and refine the user experience and deliver optimized services.

Your Recourse for Addressing Data Handling Concerns

Should you have any apprehension that your personal information has not been managed appropriately, you are entitled to express your concerns to our Data Protection Officer. This can be done by sending an electronic communication to [email protected].

In the event that you are not satisfied with the response provided, or if you hold the belief that our processing of your data contravenes the stipulations of the relevant legal statutes, you possess the right to lodge a formal grievance with a regulatory authority. Specifically, this can be directed to the authority in your country of primary residence, your place of employment, or the location where the alleged infringement occurred. While you retain the unconditional right to contact the pertinent regulatory body at any time, we respectfully request that you first endeavor to resolve any issues directly with us. This approach allows us the opportunity to address your concerns promptly and efficiently.

Updates to Our Data Handling Principles

It may become necessary for us to revise these data protection guidelines periodically. Such revisions will be implemented to align with evolving legal requirements or adjustments in our methodologies for managing your personal information.

The most current iteration of these principles will always be accessible on our digital platform, accompanied by the date indicating when the updated policy became effective. Should you disagree with any alterations introduced through these updates, it is incumbent upon you to cease submitting your information and discontinue the use of our services in any manner. Your continued engagement with our website following the implementation of these changes will be construed as your acceptance of the revised data handling principles.

In the event of significant modifications to these principles, we will endeavor to inform you directly via electronic mail or through other appropriate communication channels.

Date: April 22, 2025